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The
Future of Your Business Depends
on Effective Communication
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It’s easy to take a look back
and see how far business communications has evolved over the
years. Technology has made it possible for us to become
increasingly mobile, allowing us to respond to customer needs in
new and ever-changing ways. With the Internet taking a firm hold
of the marketplace, your customers may be a block away, across
town, or across the Atlantic. In an increasingly virtual
marketplace, the playing field has transformed. The challenges
you face become more complex but the tough questions remain the
same.
• Will you be there when
the customer calls?
• Will you make the best
impression?
• Will you increase revenues?
Be
Anywhere, and Everywhere, for your customers.
Thirty-eight
percent of America’s work force consider their cars, homes and
hotel rooms a virtual office. This statistic is expected to rise
substantially in the coming years. With fewer people physically
located at an office location, the ability to stay connected
with your customers becomes an increasingly important challenge.
Telenium IP has
a host of mobility solutions that can be teamed up with a single
office extension, thus eliminating the need to juggle multiple
extensions and mailboxes.
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Phone
Extension on Your PC
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Nomad SP is
a solution that provides a fully functional extension of the
host telephone system right on a laptop PC. All you need is
a USB headset and a broadband connection. Nomad SP also
integrates seamlessly with contact management software for
greater efficiency and ease of use.
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Wireless
Handset Extension - Coming Soon!
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Nomad IP is
a wireless IP (Wi-Fi®)
handset that operates wireless access points placed throughout
your site. This allows your employees to be more productive by
freeing them from their desks. The handset can also be used from
any 802.11b wireless hot spot such as an airport or Internet
cafe.
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Phone
Extension On Your PDA
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Nomad PDA allows
you to enjoy the benefits of having an extension right on your
PDA. Nomad PDA provides the convenience of mobility and more at
your fingertips!
Be
there for your customer or someone else will.
Convenience. We thrive on it. Your customers
demand it. When you’re the customer, so do you. No one likes
to be placed on terminal hold or transferred to voice mail
without an opportunity to talk to a real live person. Telenium
IP provides
powerful tools that enable you to always be there for your
customers.
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Have
Your Calls Follow You
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Have your phone ring at
another location while you’re away from your desk. Transfer
all calls to your cell phone, or just the important ones. Do
what it takes to ensure you don’t miss an opportunity.
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Top
Shelf Customer Access
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Telenium IP comes
standard with a powerful Automatic Call Distribution (ACD)
package that will allow you to better manage your call flow. For
even greater control, Discovery
Manager allows
you to report on calling activity for a variety of purposes,
from measuring performance in a call center environment to
making staffing decisions based on peak activity hours.
Expecting an
important call? Desktop
Call Control allows
you to see who is calling right on your desktop PC, so you can
take that call, even if you’re already on the phone. If
you’re speaking with your best customer, you can transfer new
callers to an associate or your own voice mail, all from your
PC. Desktop Call
Control is
available with optional PathFinder IP messaging
server.
Empower
your team...
Your business wouldn’t thrive without
your people. Give them the tools they need to be most effective.
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Multiple
Offices Operate As One
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With Telenium
IP, you can network multiple offices, home offices and remote
buildings together to create one cohesive communications system.
See at a glance if your associate across town is on the phone.
Share voice mails. Work together as a team.
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Collaborate
On Your Work... Real Time
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Nomad VP is
a Video Phone solution that works with your PC and video camera.
You can video converse with an associate while simultaneously
sharing any PC application. This enables distant associates to
collaborate on projects without the need for extensive travel.
Nomad VP also
works as a great training platform.
Supervisors can have
the ability to listen to trainees as they gain on-the-job
experience. If needed, a supervisor can "join the
call" and offer support when their trainee is faced with a
new or difficult situation.
Have your
phone ring at an associate’s station while you’re at an
off-site meeting or on vacation, ensuring uninterrupted customer
support.
Enjoy
the benefits of unified technology.
Phone
calls. E-mails. Faxes. These used to be separate and distinct
forms of communication. Convergence has become the unifying
force in communications, and it’s transforming the way
business gets done. It can make you more efficient. It can
reduce your overhead. Convergence can open new doors of
opportunity for building your future. Telenium IP takes
full advantage of convergence by offering several
forward-thinking capabilities.
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E-Mails
On Your Phone, Faxes In Your In-Box
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PathFinder
IP is
a robust system that blends Voice, Electronic, and Fax
communications to enhance productivity. Access your e-mails
without a computer or have your Faxes delivered to your e-mail
In-box. The possibilities are virtually endless.
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Reliability
And Flexibility
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Not too many phone
system manufacturers can tout fast startup times, but we can.
Since the Telenium IP system
has no hard drive, the system keeps you as profitable as
possible by minimizing down times and the chance of equipment
failures.
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Common
Technology Economies
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Since Telenium IP is
a LAN-based product, phones and PCs can reside on the same data
network. Power over Ethernet (PoE) is supported, but not
required, making Telenium IP compatible
with all modern networks. Its distributed architecture makes it
easy to converge remote offices, home offices and telecommuters.
ARE YOU READY TO
REALIZE THE BENEFITS OF TELENIUM IP?
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Could your business revenues grow or could customer
loyalty increase through greater presence?
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Do you have sales associates that spend a majority of
their time in the field?
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Would it be beneficial for some or all of your employees
to have access to phone system features while away from
headquarters?
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Would you like to reduce or eliminate long distance
charges between offices?
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Are you moving into a new building?
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Do you have a data network?
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If your answer to any of these questions is yes,
you should consider
Telenium IP
as
your next generation communications system.
